Azure Cloud Migration & Optimization for a Singapore Fintech Company

Azure Cloud Migration & Optimization for a Singapore Fintech Company

Technology

Project snapshot

 

Role Key Capabilities
Project title Secure Cloud Migration & Cost Optimization on Microsoft Azure
Industry/Sector Fintech / Financial Services
Region Singapore (APAC)
Engagement Model Project-Based (Migration + Optimization + Offshore Managed Services)
Duration 5 Months (with Ongoing CloudOps Support)
Project Scale 120+ Virtual Machines

 

 

Client & Project Brief

 

Client Overview:
A regulated fintech firm offering digital lending and payment gateway solutions across Southeast Asia. With growing customer volumes and compliance requirements, the client needed a secure, scalable, and cost-efficient cloud infrastructure to replace its legacy data center and ensure regulatory readiness under MAS (Monetary Authority of Singapore) norms.

Project Objective:
To migrate all mission-critical workloads, databases, and APIs to Microsoft Azure while ensuring high availability, security compliance, and 30% cost optimization through automation and resource governance.

 

Challenges

 

  • On-premise servers nearing capacity with frequent downtime
  • No disaster recovery or failover environment
  • High infrastructure cost with manual scaling
  • Data storage and backup not MAS-compliant
  • Disparate monitoring tools with poor visibility into performance and cost drivers

 

Solution Delivered

 

  • Conducted Cloud Readiness Assessment and designed Azure landing zone architecture
  • Migrated all workloads to Azure Virtual Machines, Azure SQL, and Azure Blob Storage
  • Implemented Azure Firewall, Defender, and Key Vault for enterprise-grade security
  • Set up Azure DevOps pipelines for automated deployment and testing
  • Designed multi-region disaster recovery (DR) using Azure Site Recovery
  • Established cost governance via Azure Cost Management + Budgets
  • Provided 24×7 CloudOps support and weekly optimization reviews

 

Our Approach

 

Phase Description
Cloud Readiness & Discovery Infrastructure audit, dependency mapping, and compliance gap analysis
Architecture Design & Planning Designed secure, MAS-aligned Azure landing zone and network topology
Migration Execution Lift-and-shift migration of servers, followed by refactoring APIs for scalability
Validation & Testing Conducted load testing, DR drills, and penetration testing
Optimization & Managed Support Deployed Azure Monitor, cost alerts, and monthly performance tuning

 

 

Technology Stack

 

Category Tools & Platforms
Cloud Platform Microsoft Azure
Compute & Storage Azure VMs, Blob Storage, Azure SQL Database, Azure Files
Security & Compliance Azure Firewall, Key Vault, Defender for Cloud, Policy Manager
Automation & CI/CD Azure DevOps, ARM Templates, PowerShell, Terraform
Monitoring & Optimization Azure Monitor, Log Analytics, Cost Management, Application Insights
Backup & DR Azure Site Recovery, Azure Backup Vault

 

 

 Key Results & Metrics

 

Metric Before After Impact
Infrastructure Uptime 92% 99.95% High Availability Achieved
Infra Cost 100% Baseline –32% Cost Optimization via Right-Sizing
Deployment Frequency Monthly Weekly 4× Faster DevOps Release Cycle
Compliance Score 68% 100% MAS-Ready Infrastructure
Incident Response Time 2 Hrs Avg. <15 min 88% Faster Response

 

 

 Client Testimonial

 

“Rigel Networks delivered an exceptionally well-structured migration that not only improved uptime but also brought complete cost transparency. Their Azure expertise and governance framework made compliance effortless.”
— CTO, Singapore Fintech Company

 

 Engagement Highlights

 

  • Engagement Type: Cloud Migration + Managed CloudOps
  • Team Size: 5 (1 Cloud Architect, 2 DevOps Engineers, 1 Security Analyst, 1 Project Manager)
  • Delivery Model: Hybrid — Remote Offshore + Onsite Workshops
  • Security Framework: MAS TRM & ISO 27001-aligned controls
  • Governance: Monthly cloud optimization reviews & quarterly DR testing

 

Empowering Fintech with Azure Agility

Email: presales@rigelnetworks.com
Locations: US | India

Dynamics 365 Implementation for a Leading EU Retail Chain

Dynamics 365 Implementation for a Leading EU Retail Chain

Technology

Project snapshot

 

Role Key Capabilities
Project title Unified Retail Operations & CRM Modernization using Dynamics 365
Industry/Sector Retail & E-commerce
Region Europe (Germany, Netherlands, France)
Engagement Model Time & Material (Agile Project Delivery)
Duration 8 Months (with 1-year Managed Services)
Project Scale 50+ Stores

 

 

Client & Project Brief

 

Client Overview:
A rapidly growing retail chain with stores and online presence across multiple EU countries, the client sought to unify its fragmented sales, customer service, and marketing processes into a single CRM and data-driven engagement platform.

Project Objective:
To implement Microsoft Dynamics 365 Sales & Customer Service, automate campaign tracking, integrate e-commerce data from Magento, and enable Power BI dashboards for real-time visibility into customer lifecycle, sales conversion, and service metrics.

 

Challenges

 

  • Multiple disconnected systems (POS, Magento, ERP) causing data duplication
  • No centralized CRM to track customer journeys or service requests
  • Lack of actionable insights into store-wise performance or agent productivity
  • Manual campaign tracking via spreadsheets
  • Data privacy and GDPR compliance challenges across EU regions

 

Solution Delivered

 

  • Deployed Microsoft Dynamics 365 Sales, Marketing, and Customer Service modules
  • Integrated Magento e-commerce platform and SAP ERP via custom APIs
  • Configured Power BI dashboards for regional sales, conversion ratios, and customer insights
  • Automated marketing campaigns and case routing workflows through Power Automate
  • Implemented role-based access control aligned with GDPR policies
  • Built multi-language support (EN, DE, NL, FR) for EU localization
  • Provided 24×7 offshore CRM support team for configuration and user requests

 

Our Approach

 

Phase Description
Discovery & Requirement Mapping Conducted detailed workshops with EU stakeholders to map retail processes and compliance rules
 Architecture & Integration Planning Defined the Dynamics 365 instance structure, integration points with Magento & SAP
Customization & Workflow Setup Designed lead-to-order and case management workflows, role-based dashboards
Data Migration & Testing Migrated 250,000+ customer records securely with full audit trail
Training & Support Conducted multilingual training sessions and established 12×5 offshore support operations

 

 

Technology Stack

 

Category Tools & Platforms
Microsoft Ecosystem Dynamics 365 Sales, Customer Service, Marketing, Power Automate, Power BI
Integration Layer Azure Logic Apps, REST APIs, Dynamics DataVerse
Cloud & Identity Azure AD, Azure Security Center
CRM Customization Dynamics SDK, C#, .NET Core
E-commerce & ERP Integration Adobe Magento, SAP Business One
Compliance & Security GDPR-Compliant Data Retention, Role-Based Security, Azure Defender

 

 

 Key Results & Metrics

 

Metric Before After Impact
Lead Conversion Rate 8% 19% +137% Improvement
Case Resolution Time 48 hrs 12 hrs 75% Faster Resolution
Campaign ROI Tracking Manual Automated 100% Measurable ROI
Customer Data Duplication High Zero Single Source of Truth
Reporting Delay 3 Days Real-Time 100% Visibility

 

 

 Client Testimonial

 

“Rigel Networks helped us unify our customer view across all EU regions. Their Dynamics and Azure expertise gave us measurable efficiency and transparency across teams.”
— Head of Digital Transformation, EU Retail Group

 

 Engagement Highlights

 

  • Engagement Type: T&M + Offshore Development
  • Team Size: 7 (1 Solution Architect, 3 Dynamics Developers, 1 BI Engineer, 1 QA, 1 Project Manager)
  • Methodology: Agile sprints with monthly milestone reviews
  • Integration Scope: Dynamics ↔ Magento ↔ SAP
  • Support: Dedicated 12×5 CRM Admin & BI Reporting Team

 

Empowering EU Retail with Smart Solutions

Email: presales@rigelnetworks.com
Locations: US | India

Digital Workplace Transformation for a Gulf Manufacturing Group

Digital Workplace Transformation for a Gulf Manufacturing Group

Technology

Project snapshot

 

Role Key Capabilities
Project title SharePoint Online Migration & Digital Workplace Modernization
Industry/Sector Manufacturing & Industrial Engineering
Region Gulf Countries (UAE & KSA)
Engagement Model Fixed-Scope Project + Offshore Managed Services
Duration 6 Months (with ongoing L2/L3 Support)
Project Scale 800+ Users

 

 

Client & Project Brief

 

Client Overview:
A regional manufacturing leader operating multiple factories and distribution hubs across the Gulf, employing over 1,000 staff. The company relied on legacy file servers and manual coordination for document control, project tracking, and production reporting.

Project Objective:
To migrate all internal documentation and collaboration processes to Microsoft 365, implement an intranet portal using SharePoint Online, and establish Azure-based identity and access control — creating a unified, secure, and mobile digital workplace.

 

Challenges

 

  • Dispersed file systems and inconsistent version control across departments
  • Manual approval and tracking processes causing operational delays
  • Limited data security and audit visibility on shared drives
  • No centralized communication or knowledge repository
  • Difficulty maintaining uptime on aging on-premise infrastructure

 

Solution Delivered

 

  • Deployed Microsoft 365 and SharePoint Online for document management and collaboration
  • Configured Azure AD with Multi-Factor Authentication for secure single sign-on
  • Automated approval and purchase workflows using Power Automate
  • Integrated Power BI dashboards for production, maintenance, and logistics KPIs
  • Migrated 12 TB of files using ShareGate tool with full metadata retention
  • Delivered Teams integration for cross-plant coordination and announcements
  • Set up 24×7 offshore managed support for maintenance, access control, and enhancement requests

 

Our Approach

 

Phase Description
Discovery & Assessment Audited existing infrastructure, file structures, and permissions; defined migration roadmap
Architecture & Design Designed SharePoint information architecture and Azure AD tenant hierarchy
Migration & Development Executed phased data migration with parallel testing; built Power Automate flows and BI dashboards
UAT & Go-Live Conducted user acceptance testing with department heads; rolled out intranet portal organization-wide
Training & Support Trained 150+ key users and provided continuous support with offshore L2/L3 engineers

 

 

Technology Stack

 

Category Tools & Platforms
Microsoft Ecosystem Microsoft 365, SharePoint Online, Teams, Power Automate, Power BI, Azure AD
Backend & Database .NET Core, C#, SQL Server, Azure SQL
Migration Tools ShareGate Desktop, PowerShell Automation
Security & Governance Azure AD MFA, Conditional Access, Compliance Center Policies
Reporting Power BI with real-time refresh from SQL/Azure data lakes

 

 

 Key Results & Metrics

 

Metric Before After Impact
Document Retrieval Time 10 mins 45 sec 90% faster collaboration
Approval Cycle 2–3 days < 6 hrs 80% faster decision-making
Infra Maintenance Cost 100% baseline –35% Through Azure migration
Data Security Incidents 4 per quarter 0 100% compliance achieved
Productivity Gain — +38% Via centralized portal & automation

 

 

 Client Testimonial

 

“Rigel Networks modernized our entire workplace within months. The new SharePoint portal and Power Platform solutions made collaboration seamless and reduced our dependency on IT for daily operations.”
— Head of IT, Leading Manufacturing Group (UAE)

 

 Engagement Highlights

 

  • Engagement Type: Project-based + Offshore Managed Services
  • Team Size: 6 (1 Project Manager, 2 Developers, 1 BI Specialist, 1 Cloud Admin, 1 Tester)
  • Delivery Model: Agile sprints with weekly Gulf-India syncs
  • Support Window: 24×7 Offshore Support, 4-hour SLA
  • Security Audit: Passed ISO 27001 internal compliance

 

Powering Productivity at the Core of Manufacturing

Email: presales@rigelnetworks.com
Locations: US | India

Telemedicine Solutions – Remote Consultations. Real Results.

Telemedicine Solutions – Remote Consultations. Real Results.

Healthcare

Access to healthcare shouldn’t depend on a ZIP code or a commute. Yet, millions still face long waits, travel burdens, and limited specialist access—especially in underserved or rural regions. Even when telehealth is technically available, many platforms are fragmented, unintuitive, and disconnected from core clinical systems.

Rigel Networks’ Telemedicine Solution is designed from the ground up—not to simply replicate in-person visits, but to elevate them. It empowers care providers to offer frictionless remote consultations, virtual follow-ups, and continuous remote monitoring—all within a HIPAA-compliant, fully integrated system.

 

Key Use Cases & Capabilities

 

  • Virtual Waiting Room + Session Launcher
    Patients are auto-notified and queued into branded video sessions
    → Removes the stress of links, plugins, or missed calls
  • Clinical Notes During Live Consults
    Doctors can take structured notes mid-session with SOAP templates
    → Increases speed and reduces post-visit workload
  • Symptom-Based Triage Bot
    Patients are guided through custom question trees before the consult
    → Enables better case prioritization and consult prep
  • Integrated Remote Monitoring Dashboard
    Capture vitals from connected devices: BP, glucose, pulse, SPO2
    → Enhances chronic care, post-op follow-ups, and tele-ICU models
  • On-Screen E-Prescriptions with Drug DB
    Built-in drug list, interaction alerts, and e-signature support
    → Fast, safe, and trackable prescription delivery
  • Multi-Specialty Calendar + Cross-Consult Logic
    Filter, sort, and schedule consults across departments, languages, or regions
    → Streamlines admin for hospitals with high patient volumes
  • After-Visit Summary (AVS) Generator
    Customizable discharge notes, care instructions, and next steps
    → Improves patient recall and compliance

 

Role-Based Access & Interfaces

 

Role Key Capabilities
Patient Book sessions, upload symptoms/reports, attend consults, view AVS
Doctor Review intake forms, consult, prescribe, document, follow up
Specialist Join as secondary advisor during consult or view asynchronously
Admin/Reception Manage schedules, route triage requests, handle reminders
Compliance Officer Track usage, review audit logs, manage access control

 

 

Comparison with Market Alternatives

 

Tool / Method Used Previously Limitations Rigel Networks Telemedicine System
Zoom / Google Meet No clinical data support or compliance tracking Built-in AV summaries, prescription, and audit logs
Patient Portals with Video Add-on Poor video UX, no real-time triage or scheduling logic Integrated flow from symptom to session to summary
RPM Apps + Manual Consults Disconnected platforms and login fatigue Unified dashboard: vitals + video + visit notes
Rural Health Van Consults Infrastructure-heavy, limited scalability Scalable on any device with browser and webcam

 

 

 Before vs After Snapshot

 

Metric Before (Market Tools) After (Rigel Solution)
Session prep time 10–15 mins (manual intake) 2 mins via triage bot
Follow-up scheduling Missed often Auto-triggered in AVS
Device compatibility App installs, device limits Works on any browser + mobile
Remote patient engagement ~30–40% drop-off 85%+ session completion rate
RPM data in consults Uploaded later manually Viewed live during consultation

 

 

 Analytics & Reporting Dashboards

 

  • Daily consult volumes segmented by specialty
  • Drop-off and no-show tracking with auto-reengagement insights
  • Patient feedback by session, channel, and region
  • Device usage and technical error trends
  • RPM compliance charts with escalation flags

 

 Real Impact: Industry Examples

 

  • Rural Health Project, Maharashtra: Deployed in 42 PHCs, reduced hospital referrals by 33%
  • Urban Neurocare Center: Used for stroke rehab monitoring; improved continuity with 98% patient retention
  • Multi-State Hospital Chain: Reduced average wait time by 22 minutes per patient with triage bot + multi-channel

 

 Why Choose This Solution?

 

  • Built for healthcare workflows—not retrofitted from corporate video tools
  • Modular + scalable— works for solo practices, multispecialty hospitals, and public health programs
  • No app downloads— zero friction for patients or providers
  • Supports real-world clinical delivery— chronic care, tele-ICU, mental health, triage, and more
  • Data-secure, globally compliant— HIPAA, HL7, FHIR, GDPR ready

 

Bring Care to Where It’s Needed Most

Email: presales@rigelnetworks.com
Locations: US | India

From Waiting Room to Living Room: The Rise of Intelligent Virtual Care

From Waiting Room to Living Room: The Rise of Intelligent Virtual Care

Healthcare

Modern healthcare is no longer confined to four walls. Patients now expect timely access, convenience, and personalized support from anywhere—whether at home, work, or on the go. Yet, most virtual consultation tools still feel like afterthoughts: bolt-ons with limited reach, outdated UX, or fragmented data flows.

Rigel Networks’ Virtual Care Platform was created as a standalone digital front door for clinics and hospitals. It doesn’t just “add video calls” to your process—it reimagines how remote care can be delivered with empathy, structure, and intelligence. From booking to consultation to aftercare, everything is streamlined into one adaptive system.

 

Key Use Cases & Capabilities

 

  • Smart Scheduling Engine
    Real-time appointment discovery with buffer time logic and role-based rules
    → Prevents overbooking and streamlines patient flow
  • Multi-Channel Consult Experience
    Switch instantly between chat, voice, and HD video without leaving the session
    → Engage patients how and when it matters most
  • Built-In Clinical Notes & Documentation
    Document during consults with structured SOAP templates
    → Reduces clerical burden and improves case continuity
  • Digital Prescription Writer
    Add medications, dosage, refill terms, and route—all in one click
    → Delivers prescriptions faster, with fewer errors
  • On-the-Fly Medical Record Access
    View lab reports, referrals, and past encounters directly during sessions
    → Avoids context-switching and improves accuracy
  • Secure File Transfers
    Drag-and-drop upload of documents, reports, consent forms
    → Keeps patients and providers on the same page
  • Automated Post-Consult Workflows
    Send next-visit reminders, feedback links, and report requests
    → Ensures nothing falls through the cracks

 

Role-Based Access & Interfaces

 

Role Key Capabilities
Physician View complete history, conduct consults, issue eRx, take notes
Nurse/Care Staff Prepare pre-consult data, monitor vitals, handle follow-up reminders
Patient Book sessions, upload files, attend consults, receive eRx
Clinic Admin Allocate slots, manage patient queues, sync calendars
Compliance Officer Monitor activity logs, audit user access, export policy reports

 

 

Comparison with Market Alternatives

 

Alternative Shortcomings Rigel Virtual Care Difference
Basic Video Conferencing Lacks records, notes, follow-up support Fully integrated clinical workflow
Plug-In Tools High learning curve, brittle integrations Native, modular and intuitive
One-Way Patient Portals Minimal engagement, no real interaction Two-way communication designed for continuity
EMR Add-Ons Laggy performance, compatibility issues Seamless interoperability through FHIR & custom APIs

 

 

 Before vs After Snapshot

 

Metric Before (Conventional Setup) After (Rigel Virtual Care)
Patient onboarding time 10–12 mins via phone/forms 3 mins via digital pre-check-in
No-show rate for online bookings 25% 6% with auto-reminders + reschedule
Provider time per session ~22 mins 16–18 mins (documentation included)
Follow-up appointment rate Low, manually driven High via system triggers
Clinical data retrieval speed Slow, spread across tools Unified and instantly accessible

 

 

 Analytics & Reporting Dashboards

 

  • Daily consult volume by provider or specialty
  • Session duration heatmaps by patient segment
  • Drop-off analysis by channel (chat, voice, video)
  • Patient feedback trends by visit type
  • Provider availability vs patient demand insights

 

 Real Impact: Industry Examples

 

  • Tele-Oncology Network: Enabled cross-state consults with treatment plan syncs, reducing hospital transfers by 30%
  • Urban Primary Care Clinics: Deployed in under 2 weeks, handling 1,200+ consults/month with <3% reschedule rate
  • Allied Health Group: Used for physiotherapy, nutrition, and mental health—tripled cross-specialty referrals

 

 Why Choose This Solution?

 

  • Platform-agnostic—works across desktop, mobile, tablet with no downloads
  • Built for action, not just access—every feature supports next steps in care
  • Designed for real-world use: high traffic days, variable bandwidth, multi-lingual support
  • Backed by clinical-grade security, usage audits, and data control
  • Flexible enough for one clinic—or 500

 

Ready to Redefine Remote Healthcare?

Email: presales@rigelnetworks.com
Locations: US | India