Project snapshot
| Role | Key Capabilities |
|---|---|
| Project title | Hybrid Onshore–Offshore Resource Deployment for Enterprise IT Programs |
| Industry/Sector | IT Services, Software & Cloud Transformation |
| Region | United States (with Offshore Delivery from India) |
| Engagement Model | Staff Augmentation + Managed Team (Onshore + Offshore) |
| Duration | Continuous (Multi-Year Framework Agreement) |
| Project Scale | 18+ Resources |
Client & Project Brief
Client Overview:
The client portfolio includes multiple mid-to-large US enterprises across financial services, healthcare, and technology sectors. These clients required skilled technology resources for ongoing Microsoft-based projects but faced hiring bottlenecks, high cost of local talent, and limited scalability for short-term needs.
Project Objective:
To establish a hybrid staffing and managed delivery model — providing vetted onshore consultants for client interaction and an offshore development backbone for continuous delivery, reducing project turnaround time and overall TCO (Total Cost of Ownership).
Challenges
- High dependency on costly US contractors for short-term engagements
- Skill shortages in specialized Microsoft and Azure technologies
- Limited agility in scaling teams up/down based on project phases
- Gaps in timezone collaboration between offshore teams and US stakeholders
- Inconsistent documentation and project handovers between resources
Solution Delivered
- Built dual-shore model combining onshore liaison engineers with offshore delivery teams in India
- Deployed resources in Microsoft technologies (SharePoint, Dynamics 365, .NET, Azure) and full-stack roles (React, Node.js, SQL)
- Created Rigel Talent Pool System (RTPS) — database of pre-vetted engineers aligned to project categories
- Set up overlapping shift windows (US–IST) ensuring 4-hour real-time collaboration
- Established Rigel Delivery Governance Framework (RDGF) for onboarding, documentation, and client escalation matrix
- Managed end-to-end compliance (NDAs, IP protection, client VPN policies) and secure offshore environments
- Provided monthly performance scorecards for resource utilization and delivery KPIs
Our Approach
| Phase | Description |
|---|---|
| Requirement & Skill Mapping | Identified technical skillsets, domain experience, and engagement models for each client |
| Recruitment & Vetting | Conducted multi-stage technical + behavioral interviews with client co-approval |
| Onboarding & Alignment | Provided VPN setup, client email IDs, documentation access, and workflow integration |
| Delivery & Monitoring | Used Azure DevOps / Jira for task tracking and daily SCRUM updates |
| Retention & Growth | Offered rotational training, cross-technology exposure, and retention incentives |
Technology Stack & Roles Deployed
| Category | Skills / Technologies |
|---|---|
| Microsoft Tech Stack | SharePoint, Power Platform, Dynamics 365, Azure Cloud, SQL Server |
| Web & Full Stack | .NET Core, Angular, React, Node.js |
| Data & Integration | Power BI, SSIS, Azure Data Factory |
| DevOps & Cloud | Azure DevOps, Docker, Kubernetes |
| Support & Admin | O365 Admin, SQL DBA, Cloud Monitoring |
| Tools | Jira, Confluence, MS Teams, Slack, Zoom, Bitbucket |
Key Results & Metrics
| Metric | Before | After | Impact |
|---|---|---|---|
| Avg. Resource Onboarding Time | 30–45 Days | 10–12 Days | 3× Faster Deployment |
| Delivery Cost vs Local Hiring | 100% | 60% | 40% Savings |
| Project Continuity | Low | High | 100% Retention on Key Accounts |
| Client Satisfaction | — | 9.3/10 | Consistent CSAT Ratings |
| Utilization | 70% | 95% | Optimized Across Teams |
Client Testimonial
“Rigel Networks became an extension of our internal IT team. Their dual-shore model brought us both agility and affordability, while their governance ensured transparency and consistent delivery quality.”
— VP, Technology Services – Fortune 500 Client, USA
Engagement Highlights
- Engagement Type: Ongoing Managed Staffing (Onshore + Offshore)
- Team Size: 18+ Engineers (Dynamic Pool)
- Delivery Model: Onshore Engagement Leads + Offshore Core Developers
- Tools & Framework: Azure DevOps for tracking, Confluence for documentation
- Regions Supported: USA (West Coast & East Coast), Gulf, and UK clients under unified framework
Right Skills. Right Place. Right Time.
Email: presales@rigelnetworks.com
Website: www.rigelnetworks.com
Locations: US | India
