Modern healthcare is no longer confined to four walls. Patients now expect timely access, convenience, and personalized support from anywhere—whether at home, work, or on the go. Yet, most virtual consultation tools still feel like afterthoughts: bolt-ons with limited reach, outdated UX, or fragmented data flows.
Rigel Networks’ Virtual Care Platform was created as a standalone digital front door for clinics and hospitals. It doesn’t just “add video calls” to your process—it reimagines how remote care can be delivered with empathy, structure, and intelligence. From booking to consultation to aftercare, everything is streamlined into one adaptive system.
Key Use Cases & Capabilities
- Smart Scheduling Engine
Real-time appointment discovery with buffer time logic and role-based rules
→ Prevents overbooking and streamlines patient flow - Multi-Channel Consult Experience
Switch instantly between chat, voice, and HD video without leaving the session
→ Engage patients how and when it matters most - Built-In Clinical Notes & Documentation
Document during consults with structured SOAP templates
→ Reduces clerical burden and improves case continuity - Digital Prescription Writer
Add medications, dosage, refill terms, and route—all in one click
→ Delivers prescriptions faster, with fewer errors - On-the-Fly Medical Record Access
View lab reports, referrals, and past encounters directly during sessions
→ Avoids context-switching and improves accuracy - Secure File Transfers
Drag-and-drop upload of documents, reports, consent forms
→ Keeps patients and providers on the same page - Automated Post-Consult Workflows
Send next-visit reminders, feedback links, and report requests
→ Ensures nothing falls through the cracks
Role-Based Access & Interfaces
| Role | Key Capabilities |
|---|---|
| Physician | View complete history, conduct consults, issue eRx, take notes |
| Nurse/Care Staff | Prepare pre-consult data, monitor vitals, handle follow-up reminders |
| Patient | Book sessions, upload files, attend consults, receive eRx |
| Clinic Admin | Allocate slots, manage patient queues, sync calendars |
| Compliance Officer | Monitor activity logs, audit user access, export policy reports |
Comparison with Market Alternatives
| Alternative | Shortcomings | Rigel Virtual Care Difference |
|---|---|---|
| Basic Video Conferencing | Lacks records, notes, follow-up support | Fully integrated clinical workflow |
| Plug-In Tools | High learning curve, brittle integrations | Native, modular and intuitive |
| One-Way Patient Portals | Minimal engagement, no real interaction | Two-way communication designed for continuity |
| EMR Add-Ons | Laggy performance, compatibility issues | Seamless interoperability through FHIR & custom APIs |
Before vs After Snapshot
| Metric | Before (Conventional Setup) | After (Rigel Virtual Care) |
|---|---|---|
| Patient onboarding time | 10–12 mins via phone/forms | 3 mins via digital pre-check-in |
| No-show rate for online bookings | 25% | 6% with auto-reminders + reschedule |
| Provider time per session | ~22 mins | 16–18 mins (documentation included) |
| Follow-up appointment rate | Low, manually driven | High via system triggers |
| Clinical data retrieval speed | Slow, spread across tools | Unified and instantly accessible |
Analytics & Reporting Dashboards
- Daily consult volume by provider or specialty
- Session duration heatmaps by patient segment
- Drop-off analysis by channel (chat, voice, video)
- Patient feedback trends by visit type
- Provider availability vs patient demand insights
Real Impact: Industry Examples
- Tele-Oncology Network: Enabled cross-state consults with treatment plan syncs, reducing hospital transfers by 30%
- Urban Primary Care Clinics: Deployed in under 2 weeks, handling 1,200+ consults/month with <3% reschedule rate
- Allied Health Group: Used for physiotherapy, nutrition, and mental health—tripled cross-specialty referrals
Why Choose This Solution?
- Platform-agnostic—works across desktop, mobile, tablet with no downloads
- Built for action, not just access—every feature supports next steps in care
- Designed for real-world use: high traffic days, variable bandwidth, multi-lingual support
- Backed by clinical-grade security, usage audits, and data control
- Flexible enough for one clinic—or 500
Ready to Redefine Remote Healthcare?
Email: presales@rigelnetworks.com
Website: www.rigelnetworks.com
Locations: US | India
