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In Retail, customer experience is everything. This fact makes customers the king in retail industry. In this era of millennials (Today’s techno-savvy generation, vocal on Social Media & increasingly open to sharing personal info), it is highly imperative that Retailers give their customers a perfect blend of online & offline shopping experience.
Elevated usage & convenience of mobile phones for buying and selling products & services has diverted these millennials, shoppers from store shopping to mobile shopping. At present, we are living in a fast-paced mobility world, where mobile search and display are a must for shopper’s satisfaction and to increased customer base.
In this Infographics, we have researched and collected a few statistics which clearly displays the strong role of shoppers in shaping the future of Retail Industry, which is Mobility