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What Can Cloud Computing Do For Field Services? About a third of the world’s field service companies have started using cloud-based field management solutions. The fact that field service comprises 70% of the global economy makes this a staggering number. But still, it is only a third – the rest of the industry has preferred … Continue reading “What Can Cloud Computing Do For Field Services?”

Interactive Voice Response is a technology that allows a computer to interact with human beings through the use of voice and DTMF tones. IVR allows the customers to interact with the company’s host system through configurable voice menus, using DTMF tones in real-time. In an IVR system, callers are given the choice to select options … Continue reading “What is IVR”