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How ASP.Net Applications Overcome the Challenges in Logistics & Field Service?

Ensuring the prosperity of an organization into logistics and field service has become challenging more than ever in these modern times. Whether it is the digital expansion or the technology revolution, delivering a connected service experience to the customers, from your premises to the field, has become an absolute must. Achieving the desired growth in revenue may be the foremost objective, but keeping the work of field technicians and office processes in sync, ensuring staff safety are some of the most important factors that need to be equally taken into consideration by the field service managers.

Logistics and field service industries were not built with an anticipation of a connected world and so, the need to streamline operations across the entire service chain becomes challenging and, in the worst case, often overlooked. From the IT perspective, can there be a solution to overcome these challenges? In the subsequent sections, we will throw some light on the challenges that logistics and field service industries typically face, and how professional ASP.Net development services can overcome these challenges, along with the testimonial of a few successful applications that had been developed for field service workflow management.

Challenges Faced by Field Service Companies in Workflow Management

1. Effective Workforce Scheduling

Workforce scheduling is often plagued with issues such as job incompletion, overtime costs, and customer dissatisfaction. This is mainly because of the manual methods of planning a technician’s service calls that makes workforce scheduling cumbersome and inefficient.

Solution:A Field Service Management application with strong scheduling features. It includes drag-and-drop functionality for appointments, color-coding, and wide-ranging filtering options. Not only will it make technician dispatch easier, customer availability will also be able to be determined with days or weeks in hand. With the scheduling features available on mobile devices, staff and employees can schedule themselves and track their own progress.

2. Accurate Data Capturing from the Field

The coordination between in-field technicians and operations managers is vital. When the transfer of information is manual from the paperwork gathered in the field, duplicate entries and errors are liable to occur. What is needed is the capture of data from the field that can be synced with the back-end systems directly.

Solution: With the help of a field service management application, it becomes easier to capture customer information quickly through a self-scanner portal and QR code functionality. This will allow customers to make quick service calls. Technicians, on the other hand, will have detailed client and product information leading to easily collect data such as customer signatures. Also, such an application can integrate and sync with an ERP system to eliminate paperwork transfers, reducing duplicate and manual data transfers.

3. Onsite Estimations, Quotes, Invoices, and Payments

An undesirable situation is when your technician is underprepared for a job. This may be due to the lack of necessary equipment, incomplete information about the extent of the job, or simply the inability to provide the accurate quotes. Technicians and field managers require assistance with service calls to reduce the time for sourcing parts, track jobs, and provide quotes and estimations onsite.

Solution:A field service management application optimized for mobile devices can enable onsite estimations, quotes, and invoices, and also easy onsite mobile payment collections. Technicians can update customer records, view previous work orders, notes and attachments for service requests, all from the job site. To streamline job scheduling and dispatch, managers can track their technician with GPS.

4. Getting Insights and Determining Business Efficiency

As a field service manager, it is imperative to direct your efforts and investments to the right places. Many issues that seem smaller can have grave implications on your overall business. Predicting and planning for potential issues based on business KPIs, and enabling notifications to trigger certain actions when issues arise can boost your business considerably. But, how?

Solution:With the help of a field service management application. It can enable organizations to collect data and insights into business efficiency. Field workers can conduct surveys, audits, and reports and retrieve real-time analytics on business performance. The data thus aggregated allows users to identify areas for improvement, potential issues, and market trends.

Rigel Networks with its diverse industry and technology expertise in the ASP.Net platform has developed innovative web portals and applications for the logistics and field service management industries. Our experience spans over a decade with our first client being from the logistics and field services sector. From Field Service Management Software, mobile app for field personnel to work order management systems, our portfolio presents a formidable testimonial of our experience and expertise.

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