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BPM Industry – What Buyers Wants & Expects!

December 7, 2016

Around 47 % of the business is progressing to collaborate with the BPM service providers in the upcoming year. The demand of Business Process Management is on the peak in the current industrial marketplace. Managing the big organization firms for the proper and streamline functioning involves a lot of investment from the investor. BPM solutions … Continue reading “BPM Industry – What Buyers Wants & Expects!”

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The New Era of IT Helpdesk Software Can Cut Costs

With the recent innovation in technology, it is important to manage the growing customer issues and resolve them instantly. It is the responsibility of every business to analyze and hire high quality IT helpdesk support services. The first important task is to identify a business process, which can be automated and create a service roadmap. … Continue reading “The New Era of IT Helpdesk Software Can Cut Costs”

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Technology Mitigating Human Errors & Improving Call Center Services

Improving call center service is not an easy task as there is continuous change in shifts and employee retention is tough. Moreover, the competition is immense which added more pressure on the agents to deliver a consistent performance regardless of their ability to cope with the same. No wonder, the number of human errors is … Continue reading “Technology Mitigating Human Errors & Improving Call Center Services”

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IT help desk best practices: How it increases operational efficiency for your company?

Business and IT are two interdependent entities and are inextricably connected to produce brilliant results for the company. Modern IT help desks solutions go beyond giving traditional remedies to on-premise problems and sophisticate its technical IT services. Modern practices are highly in demand and the best IT help desk services comprise of a glorious shift … Continue reading “IT help desk best practices: How it increases operational efficiency for your company?”

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After watching big, successful magnates stepping across the border to outsource their business, it is time for small business to outsource their work to an offshore agency. Trained specialists handling a good chunk of your business results into increased efficiency and reduced stress at the affordable cost. We have detailed an insight on how outsourcing … Continue reading “How Does Outsourcing Complement Small Business”

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How to leverage chat support to improve customer experience?

From past to present, our ways of communication has undergone a transformative metamorphosis. Thanks to the advancements in technology, we can now capitalize on email, chat and telephonic methods to connect with one another. Ever since the email was found, our ability to reach out and send notes to people evolved. However, consumers always want … Continue reading “How to leverage chat support to improve customer experience?”

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4 ways inbound call centres minimize your major business concerns

With multiple business processes getting integrated into one common workflow, to manage all of them from one location or centre gets arduous for any business body. Apart from essential operations that are directly related to productivity and customer acquisition, there are some that take care of customer retention – which is also a leading concern … Continue reading “4 ways inbound call centres minimize your major business concerns”

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The Changing Trends of Outsourcing Business Operations To India

The global outsourcing industry of India has witnessed an exponential growth in the last 25 years. It had its own share of tough times, but the industry has experienced a sea change in the last few years. Earlier, IT companies providing outsourcing services were keen on achieving technical expertise while now the emphasis is on … Continue reading “The Changing Trends of Outsourcing Business Operations To India”

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How Technology is Changing the BPO Sector – Avatar Based Campaign

February 19, 2016

Whether it is the vendor or the holder of any corporate house, Business Process Outsourcing is looked with diverse eyes. Traditionally, BPO has been considered as the tool for different business units in order to reduce the cost and boost the profitability with the arbitrage of labor. At the same time, it is to be … Continue reading “How Technology is Changing the BPO Sector – Avatar Based Campaign”

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Omni-Channel Adoption- Catalyzing the level of Customer Service in Business

According to a new report released by Deloitte Touche Tohmatsu India Pvt. Ltd, approximately 60,000 crore of in-store retail purchase is influenced by digital. While a study from MIT shows that, more than 80% of shoppers will check prices online before shopping in-store and a one third of those would prefer mobile devices to complete … Continue reading “Omni-Channel Adoption- Catalyzing the level of Customer Service in Business”

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