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December 7, 2016

BPM Industry – What Buyers Wants & Expects!

Around 47 % of the business is progressing to collaborate with the BPM service providers in the upcoming year. The demand of Business Process Management is on the peak in the current industrial marketplace. Managing the big organization firms for the proper and streamline functioning involves a lot of investment from the investor. BPM solutions assist in redesigning the traditional way of doing business. The main essentiality of adopting BPM in a system is to trim down the investment cost with the advancement in the business process chain.

Customer’s Needs, Demands & Expectations:

The customers expects to take the full leverage of the modernized tools and technologies. With the aid of latest tech-savvy and robust tools, expanding the business is a great ease. The modern buyer thirst least human interference with easily accessible solutions that are user-friendly on every gadget device.

1.Focusing the Time on Adding Business Value:

With the aid of cutting-edge tools and advanced technologies, the capitalist wants maximum benefits to be availed with a limited source of resources. The buyer’s demands smart ways of effective business dealing in minimum time consummation.

2.Wider Automation:

The word “Automation” simply refers to the integration of applications and proper organization of resources for better efficiency with proficiency. Research says that, 38% of buyers require providers to invest in RPA partners or proprietary RPA(Robotic Process Automation)

3.Buyers want to go Digital:

Research reveals that businesses are pinning operational hopes on Digital. Over a quarter (26 %) stated that by going digital, they can meet their strategic business goals.

4.Customer Centric:

Customers’ expects an easy process that proves to be responsive, more customized, personalized and have secure access to the information.

5.Buyers want change in the BPM industry:

Buyers demands that the future deals should cover technology & innovation altogether. They wanted more open-ended & interactive style of contracting in comparison to RFI/RFP process. 48% expects drastic changes in the BPM contracts by 2018. When it comes to leadership role, 25% of the buyer admitted that they want more women in the leadership roles as compared to men.

Clearly, there is a growing need for BPM providers to upscale as per buyer’s need, demands & expectations. Rigel Networks in an end to end IT services provider serving customers across the globe. Adopting latest technologies & keeping customers need as a priority, we deliver customized BPM & BPO solutions to our clients. Drop us an email at presales@rigelnetworks.com. to enquire!

Research credit:NASSCOM

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