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 Support Services |
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| 24 X 7 X 365 Support Hours |
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| We provide 24 hours a day, 7 days a week support via email and phone. |
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| Warranty |
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| We provide free warranty for all work done upto a minimum period of 3 months. |
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| Quick Response |
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| We shall acknowledge the receipt of the problem within 2 business hours from the time of receiving the Problem Report. |
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| Resolution |
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| After acknowledgement of the problem, we determine the severity of the problem in accordance with you. We shall then formalize the action plan and inform you the targeted time frame for problem resolution. In the meantime, Rigel Networks shall put in its best efforts for providing alternative support so as to avoid any operational inconvenience. |
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| On-site Support |
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| Our representative across globe provide On-site support at client office. |
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| Upgrades |
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| We provide software upgrades maintaining a global consistency and similarity of all our products and solutions. |
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Terms of Use |