E-business outsourcing, Outsourcing support, Website design & development, Website designing firm.

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	Outsourcing Models
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“You are the best outsourcing company I have ever come across. I had a hard time finding a reliable company. You made me a believer.”

Leading Roofing Solutions Provider in US

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Support

Rigel Networks support services can help you isolate a problem, solve it, or determine if you have encountered a known defect. You can download various documents and in case of any troubles you can email us and our support team will respond you as soon as possible. We provide 24X7 online support for all our clients to make sure that their business keeps running all time without any delay. Our quick and positive response with strong support has helped develop a trustworthy relationship with clients and foster business.

Telephone Support
E-mail support
On-site support teams
Software upgrades
Help desk support
User Manuals
End User training
Admin training

Response Time and Error Resolution

We guarantee Technical Team response within a few business hours or days depending upon the terms and conditions mutually decided, from the date of receiving the Problem Report in written by our clients. After problem determination and investigation during normal business hours, we shall resolve the issue in a reasonable time period. Critical and urgent issues need to be confirmed by phone.

Warranty and Product Maintenance

Our quality assurance team takes care in delivering a high quality solution that fully adheres to the requirement specifications defined and approved by the client. Deliverables are tested for various environments and at various level, still there can be times when bugs occur after the final delivery is made. We offer our clients 60 days (after the final delivery), when all bugs found by the Customer are fixed free of charge. Even after expiration of this period, we might provide the clients short cost-free consultancy on the project concerning source code, implementation etc.

Solution

We offer free as well as paid support for all the solutions developed. It includes modification of the software, creation of successive versions, customizations, training, administration at the Customer's servers and end user support.

Support team

We can provide a dedicated support team to support the product/software developed by us. The same developers who participated in the project development group carry out bug fixing and product support; therefore, such tasks are fulfilled with maximum speed and quality. The support can also be extended to providing the email and chat options to your customers. We can train our people to provide the back office support required to run the projects done by us for you.