Rigel offers custom software and product development service, deriving from our experience and technology expertise to build and maintain complex solutions. We have developed products on leading technologies with a strong orientation toward standards-driven architecture. Our Offshore Outsourcing service includes:
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Technology/Product Research & Development |
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Real-time Integration of system designers and development engineers 'virtually' into the client's developer team |
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Transfer of technological know-how and expertise to make the client's vision into a reality |
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Product Design and Development |
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Application Maintenance |
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Customization Services |
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Technology Migration |
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Maintenance / Version Enhancements / Bug fixes |
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Help Desk Services |
By choosing Rigel Networks as your offshore IT outsourcing partner, you can avail of the following benefits:
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Enhancement of project management and service delivery skills |
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Optimization of system management and support processes |
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Access to internally unavailable but essential specialized resources. |
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Superior management of the business application portfolio |
Why Outsource to Rigel?
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To exploit the Time Zone Advantage and reap the benefits of 24-hour development cycle. |
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To drastically reduce operating costs. |
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To gain access to world-class software engineering skills. |
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To share the risks involved in development. |
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To seek resources not available in-house. |
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To finish projects which cannot be finished in-house due to technical or staff mitations. |
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To free up non-capital resources for other in-house projects. |
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To gain a fresh and new perspective on a stalled project. |
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To localize existing software for use in other countries & markets. |
Rigel Networks is ready to sign legal agreements as below or as per the needs of client.
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Confidentiality and Non Disclosure Agreements |
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Rigel Networks believe in ethical conduct of business and considers protecting the vital classified information received from client and built in to the project sacrosanct. |
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Company NDA |
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We ensure very high-level protection of the data / code / know-how, received from our Customers while executing their orders. We are ready to sign Data Non-Disclosure Agreement. |
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Employee NDA |
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Rigel Networks requires each of its employees to sign a very strict contract, preventing disclosure of any information. |
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Service Level Agreements |
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Service level agreements are put in place to define the minimum level of service that must be provided. They are, therefore, the basis for measuring our performance. SLA’s will typically be included in the contract schedules and cover a number of areas of service including system availability, response times and quality standards.
Measuring and monitoring service levels can be achieved through user satisfaction surveys and analysis of performance data such as system response and job turn around times. It is not always easy to identify performance measures that accurately reflect the standard of service required by the client's users. Moreover, SLA’s can be ineffective documents unless the client has practical and realistic remedies in the event of non-performance. Such remedies might include the withholding or deduction of agreed rebates from fees otherwise payable to us, should the agreed level of performance not be maintained. The client needs to be aware that SLA’s are not inflexible and there should be a review period in the SLA to cover changing client requirements and new technology. |
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Property Rights for Produced Materials |
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All materials, produced by Rigel Networks in the course of project execution, e.g. software, source code, data structures, documentation, design options, etc., fully belong to the client unless agreed to separately.
After project completion all materials are transferred to the client, and after he/she confirms the successful receipt, all electronic copies of this data will be purged unless instructed otherwise by the client.
Rigel Networks is flexible and ready to consider additional conditions pertinent to rights of ownership for produced materials. |
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Payment Terms |
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The payment terms are as per mutual agreement between Rigel Networks and client.Rigel Networks may charge an initial advance before the project execution. Rigel Networks requires that client make the requisite payments by wire transfer to our bank account in India. The wire transfer details are made available on project initiation. The wire transfer sender charges, if any, will have to be borne by the client. |
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Terms of Use |