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End to End IT Services for SMEs

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Helpdesk Services

  • Our Capabilities
  • Case Studies

Nothing on this earth is more frustrating than being surrounded by a bunch of important tasks only to experience a technical issue.

As the business grow, it develops a substantial customer base, which creates many issues when it comes to offering consistent IT helpdesk support.

We understand you can’t work when we’re fixing yours’ or your employee’s device. This is why, we work around your schedule, just to get your system back on track and preserve your productivity without any interruption.

At Rigel Networks, we release the burden on your support center with our organized IT Helpdesk Support Services. Being our esteemed client, you can always count on us for the first point of contact for your employees or clients to handle the technical issues.

We seamlessly integrate our IT helpdesk support services with other support groups in your organization.Our state-of-the-art technology and enhanced workflow processes lead to a distinct improvement in customer satisfaction levels.

Also, we focus on maintaining and transforming your businesses’ critical applications to meet the ever changing needs. Our application support and maintenance services ensure that all your applications are operated seamlessly and increase your productivity for strategic initiatives.

We instigate a team of proficient developers who offer their dedicated services for the continuous functionality of the application software. Some of the integrated services through our third party application maintenance and support include preemptive monitoring of the application, uninterrupted observance of the configured software, rectifying the evolving issues of application, contacting the outsourcing parties if the application has been developed by them.

You can access our call tracking system and receive monthly reports that will give you a clear picture of what’s going on with your support from the beginning to end.

Unlike other help desk outsource vendors, we don’t follow a one-size-fits-all approach, and instead we let you enjoy a flexible contract that exceeds today’s best industry practices.

What our IT Helpdesk Support Services Deliver?

  • Personalized process tailored to your business
  • Specialist support
  • Initial confirmation response to requests
  • International language support
  • Support on complex hardware and network operating system software
  • Monthly service level review meetings
  • 24/7 Assistance
  • A single point of contact for the management of all calls
  • Dedicated Team of Resources
  • Tailored acceleration and progress
  • Accurate and timely reporting
  • On-shore and off-shore expertise

Benefits of Our Service Provision:

  • Cost controlled business model with highest levels of customer satisfaction
  • Highly qualified Help desk staff with technical expertise
  • Significant reduction in costs of in-house provision
  • Increased hours of support provided
  • Proactive Approach
  • Reduction in the volume of incidents
  • Support for Mobility (including Bring Your Own Device (BYOD) environments)
  • Continuous improvements to drive service innovation.
  • Excellent customer satisfaction through measuring, monitoring, and reporting
  • No Hidden Fees or Brownouts.

Let us create every possibility for you to connect with your customers so you can deliver world-class solutions to them without any hassle.

Don’t hesitate and call us at +1-949-891-2571 for any Help Desk Assistance today!!

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Case study


New Thinking, New Success!

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Top 5 Signs Your Business Need IT helpdesk Support

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