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| “You are the best outsourcing company I have ever come across. I had a hard time finding a reliable company. You made me a believer.” |
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| Leading Roofing Solutions Provider in US |
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| Agreement |
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| Confidentiality and Non Disclosure Agreements |
| Rigel Networks believe in ethical conduct of business and considers protecting the vital classified information received from client and built in to the project sacrosanct. |
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| Company NDA |
| We ensure very high-level protection of the data / code / know-how, received from our Customers while executing their orders. We are ready to sign Data Non-Disclosure Agreement. |
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| Employee NDA |
| Rigel Networks requires each of its employees to sign a very strict contract, preventing disclosure of any information. |
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| Service Level Agreements |
Service level agreements are put in place to define the minimum level of service that must be provided. They are, therefore, the basis for measuring our performance.SLA’s will typically be included in the contract schedules and cover a number of areas of service including system availability, response times and quality standards.
Measuring and monitoring service levels can be achieved through user satisfaction surveys and analysis of performance data such as system response and job turn around times. It is not always easy to identify performance measures that accurately reflect the standard of service required by the client's users. Moreover, SLA’s can be ineffective documents unless the client has practical and realistic remedies in the event of non-performance. Such remedies might include the withholding or deduction of agreed rebates from fees otherwise payable to us, should the agreed level of performance not be maintained. The client needs to be aware that SLA’s are not inflexible and there should be a review period in the SLA to cover changing client requirements and new technology. |
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| Property Rights for Produced Materials |
All materials, produced by Rigel Networks in the course of project execution, e.g. software, source code,data structures, documentation, design options, etc., fully belong to the client unless agreed to separately.
After project completion all materials are transferred to the client, and after he/she confirms the successful receipt, all electronic copies of this data will be purged unless instructed otherwise by the client.
Rigel Networks is flexible and ready to consider additional conditions pertinent to rights of ownership for produced materials. |
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| Payment Terms |
| The payment terms are as per mutual agreement between Rigel Networks and client. Rigel Networks may charge an initial advance before the project execution. Rigel Networks requires that client make the requisite payments by wire transfer to our bank account in India. The wire transfer details are made available on project initiation. The wire transfer sender charges, if any, will have to be borne by the client. |
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